At Wild Stitches, we strive to ensure complete satisfaction with every purchase. However, we understand that sometimes things don't go as planned. Whether the item you ordered doesn't fit quite right, arrives flawed, or isn't the color you expected, we're here to make it right for you. Here's our policy on returns, replacements, and refunds:
Returns and Replacements: If what you ordered does not fit, is flawed, or is the wrong color, please don't hesitate to contact us. We will gladly assist you in initiating a return or replacement process. Simply reach out to our customer service team within [5] days of receiving your order to start the process.
Refunds: We understand that sometimes a refund is the best solution. A refund is available if the item is unworn or undamaged. Once we receive the returned item and verify its condition, we'll issue a refund to your original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.
How to Initiate a Return or Exchange:
- Contact us within 5 days of receiving your order to request a return or exchange.
- Provide your order number and details about the item you wish to return or exchange.
- Our team will provide you with instructions on how to return the item.
Conditions for Returns and Exchanges:
- Items must be returned in their original condition, unworn and undamaged, with tags attached.
- Returns must be initiated within 30 days of receiving your order.
- Refunds are processed within 7 days of receiving the returned item.
Contact Us: If you have any questions or concerns about our return and exchange policy, please feel free to contact us. Our dedicated customer service team is here to assist and ensure your shopping experience with Wild Stitches is nothing short of exceptional.
Thank you for choosing Wild Stitches for your fashion needs. We look forward to serving you again soon!
