Shipping costs are calculated on a “per order” basis and are based on the shipping method that you select.  The available shipping methods are UPS, FedEx, and USPS.

Orders are normally shipped within 7 days. If the particular item is out of stock and has to be made, you will be notified. In that case, expect your order to arrive in 14 days or less.

For Custom Orders:

Production turnaround is 10 business days (excluding weekends and holidays) from artwork approval (which you will receive via email) to print. 

Tracking

Tracking numbers are sent via e-mail once your package has been prepped and labelled for shipping. If, for some reason, you have not received your tracking number after the designated production time, please contact us, and we will help to resolve the issue. 

In the event that we experience delays in any of our processes and that the expected shipping date is changed, we will reach out to our customers and inform them of changes and/or delays. 

Wild Stitches LLC, who operates this website, is not liable for packages that are lost or damaged once they leave our warehouse. We are also not responsible for any actions, changes, or delays caused by the carrier who is in possession of your package. 

If a custom quote request is submitted on our website, wildstitcheshsv.com will not disclose which carrier we will use ahead of time in the effort to provide you with the best possible service. When deciding which carrier to use, please note, we consider several factors, such as timing and shipping prices. 

If you would like expedited shipping and/or production, we will be more than happy to assist you with that. The rush fee is 25% of the total invoice price, which will be added to your invoice with the title “RUSH FEE.”. 

We ask that if you have received a tracking number and have questions regarding the package, please reach out to the carrier first. If you are unable to reach the carrier or fail to receive an appropriate answer regarding your issue, please contact us and we will assist you as best as we can. Please note that in this case, all information that we provide will be strictly from the respective carrier.

At Wild Stitches, we strive to ensure complete satisfaction with every purchase. However, we understand that sometimes things don't go as planned. Whether the item you ordered doesn't fit quite right, arrives flawed, or isn't the color you expected, we're here to make it right for you. Here's our policy on returns, replacements, and refunds:

Returns and Replacements: If what you ordered does not fit, is flawed, or is the wrong color, please don't hesitate to contact us. We will gladly assist you in initiating a return or replacement process. Simply reach out to our customer service team within [5] days of receiving your order to start the process.

Refunds: We understand that sometimes a refund is the best solution. A refund is available if the item is unworn or undamaged. Once we receive the returned item and verify its condition, we'll issue a refund to your original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

How to Initiate a Return or Exchange:

1. Contact us within 5 days of receiving your order to request a return or exchange.
2. Provide your order number and details about the item you wish to return or exchange.
3. Our team will provide you with instructions on how to return the item.

Conditions for Returns and Exchanges:

• Items must be returned in their original condition, unworn and undamaged, with tags attached.
• Returns must be initiated within 30 days of receiving your order.
• Refunds are processed within 7 days of receiving the returned item.

Contact Us: If you have any questions or concerns about our return and exchange policy, please feel free to contact us. Our dedicated customer service team is here to assist and ensure your shopping experience with Wild Stitches is nothing short of exceptional.

Thank you for choosing Wild Stitches for your fashion needs. We look forward to serving you again soon!